Returns & Exchanges
At My Ride, we want to ensure you are completely satisfied with your gear, which is why we offer a 30-day window for returns on all unused sports equipment and apparel. If your purchase doesn't meet your performance standards, our streamlined process makes exchanges and refunds quick and easy.
Initiate Your Request
Log into your My Ride account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Place the unused items back in their original packaging, ensuring all tags and protective seals are intact to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping markers.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; once our warehouse inspects the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing